Accommodation Operations Manager

BAI Infosolutions

Full Time
Gurgaon
Posted 5 months ago

Job Responsibilities:

  • Plan, organize and coordinate the entire operation of the hotel (including silent services, personnel management and hotel administration).
  • Manage, supervise and train personnel and apprentices.
  • Observe and monitor staff performance to ensure efficiency and adherence to policies and procedures.
  • Confer and cooperate with department managers to ensure coordination of hotel activities.
  • Ensure smooth running of accommodation facilities, including the safety and wellbeing of clients.
  • Develop and build positive relationships with clients and hotels.
  • Liaise with other departments within the organization, such as catering for conferences, and relevant external agencies.
  • Inspect the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary.
  • Ensure that company standards for client services, decor, and housekeeping services are met or exceeded.
  • Control quality to ensure expected standards in client services, decor, housekeeping, food, banqueting, etc.
  • Develop and promote market strategies.
  • Manage and coordinate accounting, budgeting and statistical records, calculate operating figures, set room rates and strive for achieving profit targets.
  • Ensure compliance with health, occupational safety, licensing and other statutory regulations.
  • Answer queries about hotel policies and services, and deal with clients complaints and comments.

Skills:

  • Customer care skills
  • Interpersonal skills
  • Strong communication skills
  • Financial planning and budget management skills
  • Supervisory or leadership skills
  • Strong business management skills
  • Strong sales and marketing skills

Requirements:

  • Minimum 3 to 4 years work experience as an assistant accommodation manager within the hotel industry.
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving

Job Features

Job CategoryOperation Manager
QualificationBachelors / Masters in Hospitality Management, Tourism Management, Business Administration or related field

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