Job Responsibilities:

• Plan, organize and coordinate the entire operation of the hotel (including silent services, personnel management and hotel administration).
• Manage, supervise and train personnel and apprentices.
• Observe and monitor staff performance to ensure efficiency and adherence to policies and procedures.
• Confer and cooperate with department managers to ensure coordination of hotel activities.
• Ensure smooth running of accommodation facilities, including the safety and wellbeing of clients.
• Develop and build positive relationships with clients and hotels.
• Liaise with other departments within the organization, such as catering for conferences, and relevant external agencies.
• Inspect the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary.
• Ensure that company standards for client services, decor, and housekeeping services are met or exceeded.
• Control quality to ensure expected standards in client services, decor, housekeeping, food, banqueting, etc.
• Develop and promote market strategies.
• Manage and coordinate accounting, budgeting and statistical records, calculate operating figures, set room rates and strive for achieving profit targets.
• Ensure compliance with health, occupational safety, licensing and other statutory regulations.
• Answer queries about hotel policies and services, and deal with clients complaints and comments.

Skills:

• Customer care skills
• Interpersonal skills
• Strong communication skills
• Financial planning and budget management skills
• Supervisory or leadership skills
• Strong business management skills
• Strong sales and marketing skills

Requirements:

• Minimum 3 to 4 years work experience as an assistant accommodation manager within the hotel industry.
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving